ITIL: Service Support & Service Delivery – the whole thing June 1, 2006
Posted by Gary Slinger in : Uncategorized , trackback
I’ve been posting sections of my notes as I’ve worked my way through various ITIL materials over the last few months, and those can be found here. I got caught up with various bits and pieces, as the distinct lack of posting around here may have indicated, but I did keep that work up. Rather than posting a series of hard to read JPG’s, and a series of posts, I thought I’d just go ahead and post the whole thing here, and let you have at it if you’re interested. The overview image on the right links directly to the MindManager MindMap – there’s too much detail in the map itself to make an image of it here viable. If you don’t have MindManager itself, there’s a viewer available for download.
If you want to talk more “ITIL Stuff”, feel free to contact me, either directly or in the comments here. The map I’m making available here isn’t the “final version” that I use myself – that has substantially more low-level information in the notes field of the various map entries, as well as commentary and such from my own experiences, as well as links out to appropriate parts of other methodologies. For the time being, partly for commercial advantage reasons, and partly to make sure that I don’t violate anyone else’s copyright, I won’t be making that version of the map directly available, but if I end up working with you on an ITIL matter, well, we’ll see.
As always, comments and questions on ITIL are welcomed, and if you take a copy of the map, and are so inclined, let me know what you think and how it works for you.
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